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At Gippsland Veterinary Group, we understand that the need for veterinary care can sometimes come at unexpected times. We want every animal to receive the treatment they need without financial stress becoming a barrier. That’s why we offer a range of flexible payment options to suit different needs and circumstances.
PAYMENT OPTIONS
STANDARD PAYMENT METHODS
We accept the following payment methods at all of our clinics:
- EFTPOS
- Credit card (Visa, Mastercard)
- Cash
- Direct bank transfer (available for some services - please check with your clinic)
- On-farm payments via Tyro mobile app - our farm animal and equine vets can securely process card payments on your property at the time of your visit
Payment is normally required in full at the time of consultation or at discharge for hospitalised patients.
PENSIONER CONCESSION
As part of our commitment to supporting those in our community on fixed incomes, we’re pleased to offer a discount on selected services and medications.
- Available to Commonwealth Pensioner Concession Card holders (Aged and Disability Support Pension)
- Applies to companion animal and equine services
- 10% off veterinary services
- 5% off medications when paid for at the time of purchase
- Please present your Pensioner Concession Card at reception when you attend
VETPAY
VetPay is a dedicated veterinary finance option that helps spread the cost of care into more manageable payments.
- Apply online or in-clinic with fast approval
- Flexible repayment plans designed for veterinary bills
- Immediate use once approved, so treatment doesn’t have to wait
- Interest and fees apply (see VetPay terms and conditions)
AFTERPAY
We accept Afterpay for eligible services and products.
- Split your bill into four equal fortnightly payments
- No interest when paid on time
- Quick and easy through the Afterpay app
- Great for routine visits and smaller procedures
Ask our reception team about using Afterpay at your next appointment.
GAPONLY® PET INSURANCE
If your pet is insured, GapOnly® makes claiming simpler and more affordable.
- We process your insurance claim on the spot at participating clinics
- You simply pay the gap (the difference between the invoice and the insurer’s contribution)
- Most claims are processed in just a few minutes
- Available with a wide range of major pet insurers
HOW IT WORKS
Let our team know you’d like to use GapOnly® when booking.
We submit the claim during your visit.
The insurer assesses the claim in real time.
You pay the gap and head home.
Not all insurers or procedures are eligible — check with our team before your appointment.
HOSPITAL ADMISSIONS AND DEPOSITS
For all hospital admissions, equine or companion animal, a deposit is required at the time of admission.
- New clients are required to make full payment based on an estimate for the procedure and/or treatment required at the time of hospitalisation or admission. Any outstanding amount is to be paid on discharge of the animal
- For existing clients, a deposit will be taken on admission, with the balance due at discharge
- Flexible payment options such as VetPay, Afterpay, or GapOnly® may still apply if arranged in advance
This policy helps us ensure that treatment can begin without delay and provides transparency about costs from the start.
WHICH OPTION IS RIGHT FOR YOU?
| Option | Best for | Notes |
|---|---|---|
| Pensioner Discount | Pensioner Concession Card holders | Immediate saving at time of visit |
| VetPay | Larger bills and unexpected procedures | Credit approval required, fees apply |
| Afterpay | Routine visits, smaller procedures | Four interest-free instalments |
| GapOnly® | Insured pets | Only with participating insurers |
TALK TO US
If you’d like more information on which payment option suits you best, our friendly team is here to help.
